Returns & Exchanges

At CAcafe, we want you to be completely satisfied with your healthy treats. If your order doesn't meet our quality standards, we offer a 30-day return policy to ensure your health journey remains delicious and worry-free.

1

Contact Support

Reach out to our customer service team via email with your order number and the reason for your return within 30 days of purchase.

2

Verification Process

Our team will review your request and may ask for photos of the product or packaging to ensure we maintain our high quality and safety standards.

3

Ship the Product

Once approved, securely pack the item in its original packaging and use the provided prepaid shipping label to send the product back to our warehouse.

4

Receive Refund or Credit

After we receive and inspect your item, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing